[Pre-order] 1/4 Shenhe - RO Studio & XO Stuidio

Payment Selections

Full payment

Paying the entire amount at once.

When the product is ready for shipment, pay the shipping fees via PayPal invoice.

Pre-order payment

Payment in two installments, first paying the deposit (now), then paying the remaining balance and shipping fees via PayPal invoice when the product is ready for shipment.

Installment payment

Payment in 4 installments, each month 15th will send Paypal invoice to buyer's email.

When the product is ready for shipment, pay the shipping fees via PayPal invoice.

More Info on Shipping Cost

Since each figure is individually boxed, if you purchase 2 versions, they will be shipped in separate boxes. Please note that the shipping cost provided is an estimate for one box.

If your region is not in the table, please message us for a shipping quote.

The shipping cost will not exceed our maximum estimate, We will cover the excess parts.

All of the delivery methods we utilize are based on standard delivery.

( Air Freight less than 15days, Ocean Freight less than 20days.)

If you require a FASTER method or CHEAPER method, please feel free to message us.

SHIPPING INFO

Process after purchase (Important)

Item is shipped from studio to logistics Center.

In logistics center:

• Undergoes secondary packaging inspection (to make it more durable, such as wrapping with tape or adding foam padding, etc.).
• Preparing for Shipping via Sea Freight or Air Freight.

During Transit：

• Before Entering Customs in Your Country or Region.( (if you wish to inquire about the tracking number before this, please contact us)
• After Passing through Customs, (you can check this with the tracking number)
• delivered to your home.

refund

In stock products refund > Full Refund

• Customers can cancel orders within 3 days and receive a full refund.
• Customers can request a refund within 30 days after receiving the product.
• (Important) Once the product is shipped back to our warehouse, we will issue a refund based on the condition of the product. The cost of return shipping will be borne by buyer.
• (Note) We will not accept refund requests for statues damaged by human error. Instead, we offer repair services for repairable parts at an additional charge.

pre-order products refund > Conditional Refund

• Customers can apply a refund deposit in 3 days after you make an order. The deposit value is non-refundable after 3 days.
• Pre-order items require a deposit from Customers to secure their purchase and ensure commitment from both parties, the Customers and the studio. Deposits made for pre-order items are non-refundable. Therefore, we advise customers to carefully consider before their purchase.

Item Arrives broken?

Product Broken

Every statue we guarantee it was in perfect condition, and we have an agreement with the delivery company. They will take care of our package and never open it during security checks.
However, we can't guarantee that you will receive it without any damage because resin statues are fragile. We can't avoid this. The only thing we can do is minimize the probability of this happening.
But if it arrives broken, we will help you contact the studio for a replacement first. If the studio can't offer a replacement, we will provide a partial refund (according to the condition of the damage).
Additionally, we will find a statue repairer to try to fix it. However, if you can't accept any flaws or damages, please order with care, and forgive us for not being able to provide service for it.

Product Flaw

All statues are handcrafted, and we only select statues from trusted factories or studios with quality control measures in place.
However, if your order has any flaws, please contact us immediately, and we will assist you in replacing it. If the factory is unable to provide a replacement, we will do parts refund (according to condition).